Effective Date: June 1, 2025
This Privacy Policy outlines how Top Home Mortgage Group, a branch of NEXA Mortgage LLC, collects, uses, maintains, and protects information from users ("Users") of https://tophomemortgagegroup.com (the "Site"). This policy applies to all products and services provided by Top Home Mortgage Group.
1. Personal Identification Information
We may collect personal identification information in a variety of ways, including but not limited to:
- When users visit the Site, fill out forms, subscribe to newsletters, request information, or interact with service features.
- Users may be asked for their name, email address, phone number, mailing address, and other relevant personal or financial information.
- Users can choose to visit the Site anonymously. We collect personal information only if voluntarily submitted. Refusal to provide such information may prevent access to certain services or features.
2. Non-Personal Identification Information
We may collect non-personal information about Users whenever they interact with the Site. This may include:
- Browser type, device type, operating system, Internet service provider (ISP), and other technical details about the User’s connection.
3. Web Browser Cookies
The Site may use "cookies" to enhance the user experience. Cookies help us:
- Remember User preferences
- Track activity and usage patterns
- Users can choose to disable cookies through browser settings. Disabling cookies may affect the functionality of some parts of the Site.
4. How We Use Collected Information
We may use information collected to:
- Improve customer service and support
- Personalize User experience
- Enhance our Site and service offerings based on feedback
- Process loan or inquiry-related transactions
- Send updates or promotional messages to Users who opt-in
5. SMS Communications
By providing a phone number, Users consent to receive SMS/text messages regarding services, updates, and promotions. These communications comply with the Telephone Consumer Protection Act (TCPA).
- Opt-Out: Users may opt out at any time by replying “STOP” to any SMS received. Standard message and data rates may apply.
- Privacy: SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes.
6. How We Protect Your Information
We implement industry-standard security measures to safeguard personal data:
- Encryption and secure socket layer (SSL) protocols
- Limited internal access controls
- Secure storage of necessary data only for the required transaction period
We are PCI compliant and committed to maintaining a secure environment for all transactions and user activity.
7. Sharing Your Personal Information
- We do not sell, trade, or rent personal identification information to others.
- We may share generic demographic data not linked to personal information with trusted service providers to help operate our business, provided they maintain strict confidentiality.
- We may also disclose information if required to do so by law or in response to valid legal processes.
8. Third-Party Websites
The Site may contain links to third-party sites. We do not control these websites and are not responsible for their content, terms, or privacy practices. Users should review their privacy policies individually.
9. Children’s Online Privacy Protection
We do not knowingly collect or maintain personal information from anyone under the age of 16. Our services are not directed to individuals under 16.
10. Changes to This Privacy Policy
Top Home Mortgage Group reserves the right to update this Privacy Policy at any time. When we do, we will revise the "Effective Date" above. We encourage Users to check this page regularly for updates.
11. Your Acceptance of These Terms
By using this Site, you acknowledge and accept the terms of this Privacy Policy. Continued use of the Site after changes means you accept the updated policy.
12. Contacting Us
If you have questions about this Privacy Policy or your interactions with the Site, please contact:
Top Home Mortgage Group
Powered by NEXA Mortgage LLC
📍 5559 S Sossaman Rd, Building 1 #101, Mesa, AZ 85212
📞 (919) 919 9393
📧 toan@tophomemortgagegroup.com
🌐 https://tophomemortgagegroup.com